Terms and conditions

Interested in Becoming a Locksmith?

Please read the following before enrolling, especially due to our strict no refunds policy, further outlined below. To become a professional locksmith in the US, you must meet the general eligibility requirements. Here is a non-comprehensive list of the basic requirements and qualifications to become a locksmith anywhere in the United States, as of the date on top of our Terms and Conditions page.

• You must be at least 18 years old.
• Must not have a criminal history / background (many states require you to submit an FBI Criminal History Release).
• Must complete the necessary locksmith training or apprenticeship (each state in the US has different requirements).
• Qualify a locksmith certification exam where applicable (not always required, but highly recommended for successful career).
• Obtain a locksmith business license (if you want to be self-employed).

This list for locksmith eligibility criteria is generalized for the US. Each state in the US has its own regulations, licensing and other requirements for locksmiths. Additionally, some states have a regulation regarding insurance required by the locksmith contractor when the work is above the minimum threshold value.

Not all states have an examination or certification necessary for locksmiths, but some require all locksmiths to have completed some sort of training or have passed a locksmith examination for licensure. In addition to the locksmith license requirement, some municipalities/districts, such as Nassau County, in Long Island NY currently require more documentation for issuing locksmith licenses. Consult with your local municipality before enrolling to be sure up to date practices and requirements.

NALA LOCKSMITH HOLDINGS INC. TERMS OF USE

These Terms of Use (“Terms“) were last updated on September 25, 2024 at 10:00AM EST. Our mission at NALA Locksmith Holdings Inc. (the “Company” or “NALA“) is to create an online resource platform for aspiring locksmiths and security experts to achieve certification.

The following terms, conditions, rules, and policies are designed to keep our platform and services safe for you with full transparency about our tuition payment terms and these Terms apply to all your activities on the NALA Website, the Nala mobile applications and other related services (“Services”).

If you live in the United States, Canada or Israel, by agreeing to these Terms, you agree to resolve disputes with NALA through binding arbitration (with very limited exceptions, not in court), and you explicitly waive certain rights to participate in class actions, as further detailed in the Dispute Resolution section below.

1. Accounts

To enroll in courses, view lectures, and participate in most activities on the Company platform, a paid account is required. You agree to keep your password somewhere safe, because you are responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting our Support Team. You must have reached the age of consent for online services in your country to use NALA. Accounts with suspicious activity or shared access with multiple people may be suspended. When setting up and maintaining your account, you must provide and continue to update accurate and complete information, including a valid email address and valid payment source.

You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be cautious with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.

You may not share your account login credentials with anyone else. You are responsible for what happens with your account and NALA will not intervene in disputes between students or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting our Support Team. We may request some information from you to confirm that you are indeed the owner of your account.

Students must be at least 18 years of age to create an account with NALA and use the Services. If you are younger than 18 but above the required age for consent to use online services where you live or in the relevant jurisdiction from which you are viewing Company material, you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you enroll in courses that are appropriate for you. If you are below this age of consent to use online services, you may not create a NALA account. If we discover that you have created an account that violates these rules, we will terminate your account. You can terminate your account at any time.

2. Course Enrollment and Access

When you enroll in a course, you, as the sole user of the account, get a license from us to view it via the NALA platforms and no other use. You agree not to try to transfer or resell courses or any course material in any way.

NALA grants you, as a student member and account holder, a limited, non-exclusive, nontransferable license to access and view the courses and associated content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular courses or feature of our Services. All other uses are expressly prohibited.

You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course unless we give you explicit permission to do so in a written agreement signed by a NALA authorized representative. We reserve the right to revoke any license to access and use courses at any point in time in the event where we decide or are obligated to disable access to a course due to legal or policy reasons, for example, if the course you enrolled in is the object of a copyright complaint, or if we determine its content violates the trust, safety and respect of our members and staff.

3. Payments, Credits, and Refunds

When you make a payment, you agree to use a valid payment method.

3.1 Pricing: The prices of courses are listed here  nalalocksmithassociation.com. In some instances, the price of a course offered on the Company website may not be exactly the same as the price offered on our mobile or TV applications, due to mobile platform providers’ pricing systems and their policies around implementing sales and promotions. If you are logged into your account, the listed currency you see is based on your location when you created your account. If you are not logged into your account, the price currency is based on the country where you are located. We do not enable users to see pricing in other currencies. If you are a student located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.

3.2 Payments: You agree to pay the full fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment (such as Boleto, SEPA, direct debit, or mobile wallet) for those fees. NALA may work with third party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payment.

3.3 Strict No Refunds Policy:

NALA HAS A STRICT NO REFUNDS POLICY. We are not able to offer any refunds due to the inherent nature of all digital content being easily duplicable. Once given access to our platform, our course materials may be copied, which is strictly against these Terms, therefore we cannot refund any users who create an account and receive such access. As a student, you agree that if you cease or stop your studies during the course period, for any reason, whether or not you watched the course videos or clicked on any materials, you understand that you still will not be entitled to any refunds for any reasons. Cancellation of registration is not possible from the moment a username and password is issued, as such membership allows instant access to the site content and course lessons

3.4 Right to Training Sessions Time Limited.

Each Student who made full payment with respect to his/her/its course is entitled to receive hands-on face to face training in our local training lab. The right to a practical training course is reserved to each Student for a period of up to three (3) months after such Student originally purchase the applicable course. It is hereby clarified that the three (3) months limitation is designed to address teachers and students’ flow and classroom availability and ensure a steady and relatively fixed flow of frontal classes and not create an overflow of students which the Company may have no capacity to handle. Any Student who does not schedule time to take the practical training course during this limited three (3) months’ period shall be deemed to have forfeited the right and shall no longer be entitled to receive it within the original pricing for the course. In addition, such Students who failed to schedule their practical training session, shall not be entitled to a refund in connection with the fee paid for the course. A Student who wishes to take the practical course after the expiration of said three (3) months period may do so at an additional cost of Nine Hundred USD ($900.00), upon prior coordination with the Company’s representatives.

4. Content and Behavior Rules

You can only use NALA for lawful purposes. You are responsible for all the content that you post on our platform. We encourage all users of our platform to keep the reviews, questions, posts, courses and other content you upload in line with the law, and respect the intellectual property rights of others. Furthermore, we have a zero tolerance policy for any profanity, bullying or hate speech that we notice or deem as such on our platform. We can ban your account for repeated or major offenses. If you think someone is infringing your copyright on our platform, let us know. You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.

NALA has discretion in enforcing these Terms. We may terminate or suspend your permission to use our platform and Services or ban your account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

5. Using NALA at Your Own Risk

Anyone can use NALA to take locksmith and security protection service courses for educational material and career building certification. Like other platforms where people can comment and upload their own content and interact, some things may go wrong, and you understand these risks and agree to use NALA at your own risk.

Our platform model means we do not instantly review or edit the courses for legal issues, and we are not in a position to determine the legality of course content. We do not exercise any editorial control over the courses that are available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the courses. If you enroll in a course, you rely on any information provided by an instructor at your own risk. By using the Services, you may be exposed to content that you consider offensive, indecent, or objectionable. NALA has no responsibility to keep such content from you and no liability for your access or enrollment in any course, to the extent permissible under applicable law. This also applies to any courses relating to health, wellness, and physical exercise.

You acknowledge the inherent risks and dangers in the strenuous nature of these types of courses, and by enrolling in such courses you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your enrollment in a course. When you interact directly with a student or an instructor, you must be careful about the types of personal information that you share. While we restrict the types of information instructors may request from students, we do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your email or other personal information about you for your safety.

We do not hire or employ instructors nor are we responsible or liable for any interactions involved between instructors and students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of instructors or students. When you use our Services, you may find links to other websites that we do not own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

6. NALA’s Rights:

We own the NALA platform and Services, including the website, present or future apps and services, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization. All right, title, and interest in and to the NALA platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of NALA and its licensors.

Our platforms and services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing gives you a right to use the NALA name or any of the NALA trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding NALA or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the NALA platform and Services:

• Access, tamper with, or use non-public areas of the platform (including content storage), NALA’s computer systems, or the technical delivery systems of NALA’s service providers.
• Disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems. copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the NALA platform or Services.
• Access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
• In any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as NALA); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

7. Miscellaneous Legal Terms:

These Terms are valid, binding and contractual, and are designed to protect the Company and its users from liability as well as clarifying the legal relationship between us and you.

7.1 Binding Agreement: You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with NALA. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services. Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict. These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us. If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect. Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

7.2 Disclaimers and No Warranty: It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their course. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non- infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will NALA or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features. We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE FOR THE USE OR RESULTS OF THE COURSE AND MATERIALS, THAT YOU WILL SUCCESSFULLY COMPLETE THE COURSE, OR THAT ANY PARTICULAR LEVEL OF KNOWLEDGE WILL BE ATTAINED BY YOU. NALA INCORPORATED EXPLICITLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

7.3 Limitation of Liability: There are risks inherent to using our Services. There are no guarantees that you will pass any course or become a locksmith. If you enroll in a locksmith course, you may injure yourself practicing locksmithing. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

7.4 Indemnification: If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless NALA, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

7.5 Governing Law and Jurisdiction: These Terms shall be governed by the laws of the State of New York without regards to its conflict of laws provisions.

7.6 Legal Actions and Notices: No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued, except where this limitation cannot be imposed by law. Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to .

7.7 Relationship Between Us: You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

7.8 No Assignment: You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.

8. Dispute Resolution: If there is a dispute, our Support Team is happy to help resolve the issue. If that doesn’t work and you live in the United States or Canada, you may bring a claim in binding arbitration; you may not bring that claim in another court or jurisdiction or participate in a non-individual class action claim against us. This Dispute Resolution section applies only if you live in the United States or Canada. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting our Support Team.

8.1 Going to Arbitration: If we cannot resolve our dispute amicably, you and NALA agree to resolve any claims related to these Terms (or our other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.

8.2 The Arbitration Process: Any disputes that involve a claim of less than $10,000 USD must be resolved exclusively through binding non-appearance-based arbitration. A party electing arbitration must initiate proceedings by filing an arbitration demand with the American Arbitration Association (AAA). The arbitration proceedings shall be governed by the AAA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer-Related Disputes. You and we agree that the following rules will apply to the proceedings: (a) the arbitration will be conducted by telephone, online, or based solely on written submissions (at the choice of the party seeking relief); (b) the arbitration must not involve any personal appearance by the parties or witnesses (unless we and you agree otherwise); and (c) any judgment on the arbitrator’s rendered award may be entered in any court with competent jurisdiction. Disputes that involve a claim of more than $10,000 USD must be resolved per the AAA’s rules about whether the arbitration hearing has to be in-person.

8.3 No Class Actions: We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator cannot combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case can only impact that user, not other users, and can’t be used to decide other users’ disputes. If a court decides that this “No class actions” clause isn’t enforceable or valid, then this “Dispute Resolution” section will be null and void, but the rest of the Terms will still apply.

9. Occasional Updates to These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as added new features), and NALA reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective immediately at the time and day they are posted unless stated otherwise. Please scroll up to the top of this page to see the date and time of the latest update to these Terms. Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

10. Contact Information: For any issues, comments or concerns, please contact us at nala@nalalocksmithassociation.com. We do our best to respond within 72 hours (on business days).

We would love to hear your questions, concerns, and feedback about any of our Services.

Thank you for learning with us!

We wish all of our students success in all fields related to security and locksmithing.